It is best practice in the ambulance service industry to reconcile PCR totals to ensure all billable PCR’s are sent/retrieved for billing and billed.
I strongly recommend a weekly process such as the one outlined below:
- Quantity the number of billable PCR’s for sending to or retrieval by Comstar on your schedule day
- Send your file or check to see that Comstar has retrieved the PCR’s ready for billing
- Comstar will send a PCR count via email as a confirmation of receipt
- Compare Comstar’s total to yours
- Report any variances to Comstar for immediate resolution
An alternative to the above would be to email Comstar a report of PCR’s from your ePCR system that quantified the PCR’s sent or ready to retrieve. Comstar will then to the leg work necessary to tie to that. Whatever works best for your service.
For clients who are enrolled in Comstar’s hosted Zoll ePCR service, this process is done for you as part of that service.
For those clients that use other ePCR software solutions, if you have not already done so, please setup and maintain a PCR control mechanism so that you are confirming or having us confirm that the PCR’s you have designated for billing are duly received or retrieved for billing.
To discuss your specific situation, please contact me anytime via email, rick.martin@comstarbilling.com, or my direct line, 978-771-6482.